Resources/Video

Welcome to the Braze Videos

Thought leadership and key insights from customer engagement experts at Braze.

A man sits in an office beside the text “Built with Braze: How ScrewFix drives real ROI.”

How ScrewFix Rewards Customer Loyalty with Braze

ScrewFix didn't want to send more messages. They wanted to send more rewarding ones that make life easier for their customers. With Braze, the CRM team built Screwfix Rewards: a monthly rewards program tied to what customers are actually buying and the projects they're working on. By connecting the right data to the right triggers, they were able to turn up the dial on personalized offers at scale and give customers a great reason to keep coming back.

September 03, 2026

Speaker portraits of Nabilah Abu Bakar, Director of Lifecycle Marketing at Bilt, and Jane Guo, Lead Customer and Partner Trainer at Braze, on a pink Braze Forge On Demand graphic.

How Bilt Personalizes Offers for Every Member

Bilt's members don't just get email newsletters. They get merchant offers ranked for their location, behavior, and eligibility by an AI recommendation model, then assembled at send time with Braze Connected Content: live reservation slots, real class schedules, the exact offer at each merchant, and personalized copy. Learn how Bilt leverages real-time data and AI to reward and retain customer loyalty. Speakers: Nabilah Abu Bakar, Director of Lifecycle Marketing, Bilt Jane Guo, Lead Customer and Partner Trainer, Braze

September 30, 2026

Bill Magnuson, CEO and Cofounder of Braze, opens Forge 2026 with an honest read on what AI does and doesn't do for marketers.

Opening Keynote: Run Your Own Race - Standing Out In the Age Of Average

Bill Magnuson, CEO and Cofounder of Braze, opens Forge 2026 with an honest read on what AI does and doesn't do for marketers. It won't hand you taste, a point of view, or a reason for anyone to care. What it is is a jetpack for your ambition, and ambition is the only edge that was ever really yours. Speaker: Bill Magnuson, CEO and Cofounder of Braze

September 28, 2026

A man sits in an office beside the text “Built with Braze: How ScrewFix drives real ROI.”

How ScrewFix Rewards Customer Loyalty with Braze

ScrewFix didn't want to send more messages. They wanted to send more rewarding ones that make life easier for their customers. With Braze, the CRM team built Screwfix Rewards: a monthly rewards program tied to what customers are actually buying and the projects they're working on. By connecting the right data to the right triggers, they were able to turn up the dial on personalized offers at scale and give customers a great reason to keep coming back.

September 03, 2026

Speaker portraits of Nabilah Abu Bakar, Director of Lifecycle Marketing at Bilt, and Jane Guo, Lead Customer and Partner Trainer at Braze, on a pink Braze Forge On Demand graphic.

How Bilt Personalizes Offers for Every Member

Bilt's members don't just get email newsletters. They get merchant offers ranked for their location, behavior, and eligibility by an AI recommendation model, then assembled at send time with Braze Connected Content: live reservation slots, real class schedules, the exact offer at each merchant, and personalized copy. Learn how Bilt leverages real-time data and AI to reward and retain customer loyalty. Speakers: Nabilah Abu Bakar, Director of Lifecycle Marketing, Bilt Jane Guo, Lead Customer and Partner Trainer, Braze

September 30, 2026

Bill Magnuson, CEO and Cofounder of Braze, opens Forge 2026 with an honest read on what AI does and doesn't do for marketers.

Opening Keynote: Run Your Own Race - Standing Out In the Age Of Average

Bill Magnuson, CEO and Cofounder of Braze, opens Forge 2026 with an honest read on what AI does and doesn't do for marketers. It won't hand you taste, a point of view, or a reason for anyone to care. What it is is a jetpack for your ambition, and ambition is the only edge that was ever really yours. Speaker: Bill Magnuson, CEO and Cofounder of Braze

September 28, 2026

A man sits in an office beside the text “Built with Braze: How ScrewFix drives real ROI.”

How ScrewFix Rewards Customer Loyalty with Braze

ScrewFix didn't want to send more messages. They wanted to send more rewarding ones that make life easier for their customers. With Braze, the CRM team built Screwfix Rewards: a monthly rewards program tied to what customers are actually buying and the projects they're working on. By connecting the right data to the right triggers, they were able to turn up the dial on personalized offers at scale and give customers a great reason to keep coming back.

September 03, 2026

It's time to be a better marketer

Get Started See How Braze Works