FAQs

TwitchCon is everything you love about Twitch brought into real life. And we mean everything. For streamers it’s an opportunity to learn how to improve your stream or build your brand. For fans, it’s a unique chance to meet your favorite streamers, play the latest games from the hottest developers, and meet with your community IRL.

TwitchCon will take place October 26-28 at the San Jose McEnery Convention Center in San Jose, California. The Convention Center is located at 150 W San Carlos St., San Jose, CA 95113.

These are the questions we live to answer. Simply put, you can do a whole lot. Everything and everyone that makes Twitch, Twitch, will be represented over the course of the weekend. There will be sessions and workshops to help anyone improve their stream, esports showdowns, live shows, meet and greets with your favorite streamers, and much, much more.

No! TwitchCon is for the entire Twitch community. While there will be sessions and some content geared towards streamers, we have a whole lot planned for non-streamers as well. Fans, viewers, and anyone who loves games will find lots to do at TwitchCon.

We’ll be making ongoing announcements over the months leading up to the big show, so keep up with the latest through our mailing list or following our official @twitchcon Twitter account.

Yes! You will meet many Twitch streamers at TwitchCon both around the show floor and at meet and greet sessions, where you can get some face time and an autograph from your favorites. For an up-to-date list of guests that have been announced so far, visit the Confirmed Guests page.

We use Twitch employees for staffing the convention, so thanks for the offer, but not this time. We want you to enjoy the show while our staff does all the work for you.

Minors under the ages of 13 should be accompanied by an adult at all times. If you’re a parent or guardian, it’s up to you to use your best judgement to decide if your child would enjoy themselves in a mature content-oriented environment like TwitchCon. Children under the age of six will not require a badge. Strollers will be allowed on the expo hall floor.

You will need a valid badge for the day or days you attend. To pick up your badge on-site, you’ll also need a valid government issued ID.

We’re bringing all kinds of sweet, sweet merch for you to get decked out in. Rest assured, you’ll have a lot of options.

All you have to do is show up in San Jose with a valid ID and you can pick up your badge onsite. Badge pick-up times: 

• Thursday 8AM - 8PM
• Friday 8AM - 6PM
• Saturday 9AM - 6PM
• Sunday 9AM - 6PM

If we haven’t sold out before the event starts, we will sell tickets at the door, but we highly recommend you buy a ticket in advance to ensure you get in. You can get your ticket now, right here.

San Jose Convention Center is completely wheelchair accessible and we have supplemental medical passes to provide special accommodations for getting into sessions and the like. To request a medical pass, please fill out this form after purchasing your ticket. Specific directions for redeeming your medical pass in San Jose will be posted in mid-October. 

Yes, we do! If you need an interpreter, please reach out to info@twitchcon.com so we can ensure we have an adequate number of interpreters. 

Badges are limited to one (1) per transaction and Twitch ID. Sadly we can’t offer refunds, exchanges, or replacements so protect those badges. And we know there aren’t any dingos in San Jose, so nice try.

Tickets are non-transferable and tied to your Twitch ID.

As long as you connect your Twitch account during registration, only your Twitch username will be printed on your badge. If you do not connect a Twitch account when purchasing your ticket, your first name will be printed.

You won’t have to do anything! Your ticket will automatically update to reflect your new Partner or Affiliate status. To confirm that your ticket was updated, please log into the registration portal and check your ticket. Please allow 24 hours for your badge to be updated in the registration system after your Twitch status changes. If something doesn’t seem right, please reach out to twitchcon@itnint.com.

You’ll need to reach out to our friends at ITN (twitchcon@itnint.com). You’ll need to give them your order/ticket number so make sure you’ve got that handy. 

To find your chat badge, click on the cog wheel under chat. Click edit appearance, then select the TC18 badge. If you don’t see it, it’s coming, we swear. Give it a day and if you still don’t see your TC18 chat badge, please reach out to info@twitchcon.com and we’ll figure out what’s going on.  

Please have one person connect their Twitch Partner account during registration. The remaining streamers should register for Community tickets. After everyone has purchased, please have the Community ticket-holders email info@twitchcon.com with their full name and Twitch username of the Partnered channel. Our Partnerships team will need to confirm the request before we update everyone’s ticket type. 

You are the most important thing about TwitchCon. And while your safety has always been our top priority, this year, we’re enhancing our dedicated security and screening measures. We are working closely with San Jose’s local law enforcement, convention staff, and additional security services.

Please review our enhanced safety policies in order to best prepare and plan for an enjoyable TwitchCon. Failure to follow these policies may result in removal from the convention without refund. 

Everyone attending our events should be aware that the following are in place:

-Staff and attendees are required to wear badges inside the venue at all times

-Security procedures will be in effect and security staff may approach you at entry and inside the event

-All bags will be searched. Attendees are allowed to bring in one bag with a maximum size of 12.5” x 17” x 6” 

-Walkthrough or hand-held scanners will be in operation

-Uniformed security guards and uniformed police are in attendance

Everyone attending our events are requested to:

-Keep personal property in sight at all times and to not leave any items unattended

-Report all suspicious activity to security staff

-Remain patient and courteous with security staff undertaking checks

-Carry a recognized form of photo ID at all times

No weapons allowed.

Please review the entire Weapons Policy before attending TwitchCon. Failure to follow this policy may result in your removal from the convention without refund.

Attendees are allowed to bring in one bag with a maximum size of 12.5” x 17” x 6”. If you choose to bring one, it is subject to search during entry.

Please leave backpacks, luggage, large bags and bulky clothing at your hotel or home. Backpacks acquired at the show are not eligible for re-entry (including Twitch-branded). There will be a bag check on-site, but space is limited. Stay tuned for more information.

We encourage all attendees to consider a small fanny pack or clear bag to expedite entry.

All attendees will be subject to bag search and security screening at all designated entrance points.

Please allow ample time to process through TwitchCon security.

All Attendees must wear their official TwitchCon badge within all areas of the TwitchCon event, and your badge must be visible at all times. We recommend wearing the badge around your neck with a Twitch lanyard, or around the chest area.

All attendees must carry a valid form of photo ID or passport at all times. If your badge is lost or stolen, report it immediately to show management. Selling and trading badges is prohibited. Cost of lost or stolen badge replacements is $150.

You cannot pick up anyone else’s badge.

Maybe. Press from around the world will be attending TwitchCon. By purchasing a TwitchCon badge and being admitted into the event, you are consenting to being recorded (by audio, video, or other means) for exhibition and exploitation by any means in all media now known or hereafter devised worldwide in perpetuity.

Yes! Generally speaking, you are welcome to take pictures at TwitchCon. However, please be aware that other guests or panelists may not want to pose for photographs. Please be mindful that all guests do have a right to their privacy and respect their wishes.

Absolutely. If it’s illegal in the real world, it’s illegal at TwitchCon. If you do anything stupid, violent, or harassing towards anyone, or violate our Code of Conduct you will be immediately removed from the convention and not allowed to reenter. Twitch reserves right to restrict ticket sales or admissions to anyone at its discretion; if you have a previously known history of violence or harassment, or have made threats against Twitch or its community (you know who you are) we may deny entry or remove you.

Shoot us an email at info@twitchcon.com. We’re happy to help.

 Please see our Code of Conduct.

Thank you for your interest in the Artist Alley. We are reviewing submissions and finalizing who will be in the Artist Alley. Stay tuned for more updates! 

You can write to creativehelp@twitch.tv if you have any questions that aren’t answered here.

Due to the great amount of interest in exhibiting, we have to curate based on the date of your application, your broadcaster type (Partner, Affiliate, etc), if you have exhibited before, and the type of content that you are broadcasting.

Sure! But you should really commission one of the artists at TwitchCon to draw you one!

Entries are open now, but you need to complete 15 hours of broadcasting along with all the requirements here and also include an image that shows off the nearly complete or complete costume. Submissions are open until August 22.

As long as you meet the other entry requirements, you can absolutely participate!

Even if you have started, as long as you broadcast and highlight at least 15 hours of the process before the deadline, you can enter.

If there are multiple people and multiple costumes, you can submit these as separate entries but not as one entry. If there are multiple people in one costume, ie Larger than Life made with multiple people, you can submit one entry from one person. If the cosplay is accepted into finalists or wins, the person who submitted the entry will receive the stipend and/or winnings.

To be eligible, you have to have a costume complete or nearly complete, enough to give the judges an idea of the finished costume. You can finish and add details between after submitting until TwitchCon.

Our Call for Content is closed. Please sign up here to receive an email when the 2019 Call for Content opens. 

No. If you’ve submitted something during our call for content, please wait to see if your submission was accepted before buying a ticket. There are no ticket refunds.

If you’re participating in a session you’ll receive a Partner, Affiliate, or regular badge, depending on your status. ‘Speaker’ will be identified on your badge.