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  • Soar: How the World's Best Airline Brands Delight Customers and Inspire Employees

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Soar: How the World's Best Airline Brands Delight Customers and Inspire Employees

4.4 out of 5 stars (71)

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An airline has over 50 different brand touchpoints at which it can choose to operate exactly as it has in the past or to exceed expectations at each step and become truly exceptional. This book aims to highlight 10 exceptional airline brands which are thinking differently about branding, and executing brilliantly. There is an exceptional breed of airlines that continue to win in their markets because they dare to think differently. They dare to challenge the conventional wisdom and industry norms.Some proactively borrow concepts from consumer industries; some choose to put customers at the heart of their business; some choose to empower their staff to lead the brand. Yet, they all aim to create an experience that the customers will appreciate, pay for and share about - in their own different ways. This book sets a new direction on and a new attitude towards airline marketing.
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Editorial Reviews

About the Author

Shashank Nigam is a globally sought-after consultant, speaker and thought leader on airline branding and customer engagement strategy. He is the Founder and CEO of SimpliFlying, one of the world s largest aviation marketing firms, having worked with over 70 airlines and airports in the last six years. Nigam is also the youngest winner of the Global Brand Leadership Award and has addressed senior aviation executives globally, from Chile to Abu Dhabi. Hailing from India, he splits his time between Singapore and Ottawa, among other cities. He loves to watch and play Cricket, and is a brand new dad!

Product details

  • Publisher ‏ : ‎ Ideapress Pub
  • Publication date ‏ : ‎ December 27, 2016
  • Language ‏ : ‎ English
  • Print length ‏ : ‎ 223 pages
  • ISBN-10 ‏ : ‎ 1940858143
  • ISBN-13 ‏ : ‎ 978-1940858142
  • Item Weight ‏ : ‎ 2.31 pounds
  • Dimensions ‏ : ‎ 6 x 0.5 x 8.5 inches
  • Best Sellers Rank: #4,207,933 in Books (See Top 100 in Books)
  • Customer Reviews:
    4.4 out of 5 stars (71)

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Shashank Nigam
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SHASHANK NIGAM, widely hailed as a pioneer in airline branding, is the Founder and CEO of SimpliFlying. His team woven together across time zones with an enviable culture belies SimpliFlying’s status as one of the most sought-after marketing strategy firm in the industry today. In a mere six years, they have helped over 75 airlines and airports become remarkable.

Nigam is the youngest winner of the Global Brand Leadership Award and regularly addresses senior aviation executives across the globe. His impassioned, lateral and honest perspectives on airline marketing have become food for thought through interviews in over 100 media outlets, including the BBC, CNBC, Reuters and Bloomberg, and leading publications like the Wall Street Journal and New York Times. His nuanced insights feature in his monthly column in Flight’s Airline Business.

An alumnus of Singapore Management University and Carnegie Mellon University in Information Systems Management and Business Management, he is a true globe-trotter. He was born in India, grew up in Singapore, lived in inspiring locations including Boston and Kampala and is currently based in Toronto with his wife and daughter. Soon to be a second-time dad, he still manages to keep his first loves alive – seeking out good design, inventing recipes in the kitchen and watching and playing cricket.

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Customer reviews

4.4 out of 5 stars
71 global ratings
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