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Flying Blind: The 737 MAX Tragedy and the Fall of Boeing
An "authoritative, gripping and finely detailed narrative that charts the decline of one of the great American companies" (New York Times Book Review), from the award-winning reporter for Bloomberg.
Boeing is a century-old titan of industry. It played a major role in the early days of commercial flight, World War II bombing missions, and moon landings. The planemaker remains a cornerstone of the U.S. economy, as well as a linchpin in the awesome routine of modern air travel. But in 2018 and 2019, two crashes of the Boeing 737 MAX 8 killed 346 people. The crashes exposed a shocking pattern of malfeasance, leading to the biggest crisis in the company’s history—and one of the costliest corporate scandals ever.
How did things go so horribly wrong at Boeing?
Flying Blind is the definitive exposé of the disasters that transfixed the world. Drawing from exclusive interviews with current and former employees of Boeing and the FAA; industry executives and analysts; and family members of the victims, it reveals how a broken corporate culture paved the way for catastrophe. It shows how in the race to beat the competition and reward top executives, Boeing skimped on testing, pressured employees to meet unrealistic deadlines, and convinced regulators to put planes into service without properly equipping them or their pilots for flight. It examines how the company, once a treasured American innovator, became obsessed with the bottom line, putting shareholders over customers, employees, and communities.
By Bloomberg investigative journalist Peter Robison, who covered Boeing as a beat reporter during the company’s fateful merger with McDonnell Douglas in the late ‘90s, this is the story of a business gone wildly off course. At once riveting and disturbing, it shows how an iconic company fell prey to a win-at-all-costs mentality, threatening an industry and endangering countless lives.
- LanguageEnglish
- PublisherAnchor
- Publication dateNovember 30, 2021
- File size2.3 MB
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From the Publisher
Editorial Reviews
Review
"A compelling, deeply reported account, written in crisp, controlled anger. It is an indictment not just of one of America’s most celebrated companies, but of an entire era: of politicians believing business knew best, of regulators bending to their will, and of shareholder returns elevated above any consideration for the rest of society, including consumers’ safety—and lives."
—Financial Times
"Powerful and unsettling... A page-turner...One can only hope that the next generation of corporate executives will read Robison’s book."
—Washington Post
"A disturbing account that will return much-deserved scrutiny both to Boeing and to its regulator."
—Wall Street Journal
"The long train of events that led to the tragedies—and the subsequent reputational and financial trashing of one of America’s biggest companies—is expertly dissected in Flying Blind.... A 'bottom-line mindset' prevailed. In rich detail, Mr Robison chronicles the shortcomings of that approach at a firm where safety should be paramount."
—The Economist
“[Robison] avoids simple explanations or scapegoats. His story focuses on two major shifts: one is the evolution of Boeing over the course of the last half-century…. the second is a political and business climate that became increasingly hostile to assertive federal regulation. Robison convincingly depicts the story of the 737 MAX as the culmination of these trends, but he ultimately resists the sort of pat causal explanations that many—including the government itself—have used to try to describe what happened.”
—The New Republic
“Vividly written and meticulously researched, Flying Blind is a story everyone—every consumer, every citizen, every worker in every industry—needs to read. Peter Robison brilliantly places Boeing's deadly downfall within the larger tragedy of an American business culture that gradually has smashed every altar but the one where the bottom line is worshipped.”
—Diana B. Henriques, New York Times bestselling author of The Wizard of Lies and A First-Class Catastrophe
“Flying Blind is superb reporting in service of a riveting story. Robison has crafted this tour de force masterfully, showing how modern capitalism’s abandonment of quality in favor of quick bucks literally knocked airplanes out of the sky. As you turn each page in growing disbelief and anger, I guarantee it will keep you reading late into the night.”
—Kurt Eichenwald, New York Times bestselling author of Conspiracy of Fools and The Informant
“Peter Robison's compelling and richly reported Flying Blind is about so much more than the sad decline of Boeing and the tragic mistakes that led to the 737 Max disaster. It's also the urgent story of how the almighty profit motive supplanted a culture of engineering excellence in boardrooms across America and the avoidable calamity that has impacted all of us as a result.”
—Brad Stone, New York Times bestselling author of Amazon Unbound and The Everything Store
“Peter Robison's Flying Blind is the astoundingly well reported and beautifully told story of the downfall of what was once a great American company. Robison, who got to know Boeing in the late 1990s as a beat reporter, watched as the proud engineering culture was decimated by those who cared first and foremost about making money. The details are unique, but what makes this book a must-read is that the story's theme has become all too common.”
—Bethany McLean, New York Times bestselling co-author of The Smartest Guys in the Room
"Flying Blind is a gripping narrative and required reading for anyone who wants to understand how one of America’s mightiest corporations veered so badly off course."
—Sheelah Kolhatkar, New Yorker staff writer and New York Times bestselling author of Black Edge
"A startling investigation of the corporate blunders behind the tragedies that claimed the lives of 346 passengers."
—Sunday Times (UK)
“Chilling...A vital and enraging portrait of an avoidable tragedy.”
—Publishers Weekly (starred review)
"A remarkable look at corporate culture's impact on consumer safety, Flying Blind is a captivating and unsettling portrait of Boeing and American business."
—Booklist (starred review)
"[A] revealing exposé…A damning, highly readable account of a once-great company brought to its knees by bad leadership."
—Kirkus
"A gripping tale...Robison’s fast-paced account serves as an excellent case study of business mismanagement...and will have broad appeal as a story about the rise and fall of a historic business."
—Library Journal (starred review)
"A convincing and unsettling business narrative that reconstructs the decisions leading up to two tragic Boeing 737 plane crashes."
—Shelf Awareness (starred review)
About the Author
Excerpt. © Reprinted by permission. All rights reserved.
1
The Incredibles
Boeing occupies what feels like a city of its own to the south of Seattle. The company’s footprint stretches more than a mile along East Marginal Way, the comically understated name for a street where so much of consequence has taken place for a century. Today there’s a county airport known as Boeing Field; a museum that displays the original humpbacked 747; an aviation-focused high school funded by Boeing (instead of the ubiquitous 12 signs signaling support of the NFL’s Seattle Seahawks, students there hang a √144); and block-long buildings where engineers and mechanics test and develop aircraft like the MAX. One massive building, in fact, was camouflaged as a town during World War II, when Boeing churned out bombers crucial to the war effort. Fake suburban streets were built atop the roof to confuse potential aerial attackers, complete with wooden houses and trees made from wires and chicken feathers.
War was actually the reason the American company would go on to dominate the jet age that brought international travel to the masses in the decades that followed. Days after Germany’s surrender in May 1945, a Boeing engineer named George Schairer sent a letter from a forest near the town of Braunschweig. Schairer had joined a team of civilian advisers working with U.S. Army intelligence there to examine the research files of the Reichsmarschall Hermann Göring Aeronautical Research Institute. What he saw stunned him. The Germans, he realized, understood far more than anyone else about the potential of mating jet engines to swept-back wings. Most planes at the time still used propellers and perpendicular wings, jutting out from the fuselage at ninety-degree angles. Wind tunnel data that Schairer examined in the files showed a massive increase in speed and performance when wings were made to point slightly back, particularly when the engines hung beneath the wings in pods rather than being nested inside them, as had been the custom. The arrangement compensated for drag by making the wing itself more flexible in meeting wind resistance. Schairer sent seven cramped pages of mathematical formulas and sketches to a colleague in Seattle.
The timing was good; Boeing was then in the midst of a competition with three other manufacturers to build a jet-powered bomber for the U.S. Army Air Forces. The others soon got access to the same German data, but they all opted for fixed-wing designs, and Boeing won the contract for the B-47, whose mission was the rapid delivery of nuclear bombs to targets in the Soviet Union.
At $3 million apiece, the B-47 was the most expensive plane Boeing had ever built when it entered production in 1951. More importantly, the contract would give Boeing a crucial head start in technology that could serve as the basis of long-distance travel for generations to come--if the company chose to take such a gamble.
Boeing’s president, William Allen, didn’t have the appearance of a bold man of action. Before taking the top job in 1945, he’d been the company’s chief lawyer and a board member for fifteen years. He never traveled without Triscuits and two pairs of eyeglasses. The night he became president, he jotted a series of resolutions into his diary. Among the promises he made to himself, in addition to daily sit-up exercises: “Be considerate of my associates’ views”; “Don’t talk too much, let others talk”; “Make a sincere effort to understand labor’s viewpoint”; and “Develop a postwar future for Boeing.”
Douglas Aircraft, in Long Beach, California, was then the acknowledged king of the skies. Since before the war, the propeller-driven DC-3 had been the backbone of commercial airline fleets, carrying as many as thirty-two people in graceful silvery skins that reflected the age’s Art Deco aesthetic. The conditions inside were less graceful--bumpy, noisy, and, during storms, wet (the windows leaked). A cross-country flight took fifteen hours with three refueling stops. Douglas sold more than six hundred of them--trouncing a competing Boeing model eight to one--and during the war the United States ordered ten thousand copies of a military version. The California company had more of the same on its drawing boards--propeller-driven planes that were a bit larger, a bit faster, and a bit longer range.
Boeing was merely one among many airplane manufacturers in a business where gold-rush opportunity mingled with high risks. The youthful companies were controlled by dominant, strong-willed founders like Donald Douglas in Los Angeles, Glenn Martin in Baltimore, and James McDonnell in St. Louis.
Bill Boeing had been one, too. A wealthy timber heir who also owned a shipyard, he and a friend, a naval officer named Conrad Westervelt, got their first taste of flight at a 1914 Fourth of July fair on Seattle’s Lake Washington. They took turns climbing into the open cockpit of a barnstormer’s rickety seaplane, donning goggles to cruise a thousand feet over the hourglass of land between the lake and Elliott Bay. Afterward, Boeing, who’d studied engineering at Yale University, told Westervelt, also an engineer: “There isn’t much to that machine. I think we could build a better one.”
Boeing took flying lessons at Martin’s school and bought his own Martin seaplane for $10,000. Flying it over Seattle, he tossed out missile-shaped leaflets urging military preparedness as the Great War raged in Europe. With help from a pontoon builder at his shipyard and others they hired, Boeing and Westervelt assembled the B&W Model 1, a seaplane made of spruce and Irish linen. Boeing took it out himself on June 15, 1916, taxiing to the center of Seattle’s Lake Union and gunning the 125-horsepower engine. The plane skipped and threw spray before lifting into straight flight for a quarter mile. The navy transferred Westervelt back to the East Coast later that summer, but Boeing incorporated his Pacific Aero Products Company and converted part of his shipyard on the Duwamish River south of the city into its base of operations. In a wooden hangar--the famous “Red Barn” preserved in the museum near Boeing Field--some one hundred designers and carpenters worked on drafting tables and sawhorses to make an improved version of the Model 1.
The navy placed an order, the start of a rewarding relationship with the government that led to bombers and, finally, airmail contracts that were the industry’s bread and butter in those days before passenger travel was widely accepted. By 1928, almost one-third of U.S. airmail was carried by Boeing Air Transport, and the following year Boeing merged all of his interests--by then including the engine maker Pratt & Whitney and the airline United Air Lines--into a single entity called the United Aircraft and Transport Corporation.
The vertically integrated juggernaut was not to be. Airmail contracts became an early target of President Franklin Roosevelt’s new Democratic administration in 1933, and congressional investigators probed allegations of collusion in awarding them. Boeing himself was grilled for six hours by Senator Hugo Black of Alabama, later one of the longest-serving Supreme Court justices. In that miserable Depression year, with unemployment at 25 percent, Black made Boeing read out the profits from every sale of shares he’d made and the executive salaries at each subsidiary. The senator asked about former army and navy officers who’d gone on to work at the company, even insinuating that Boeing’s friend Westervelt was responsible for its first navy contracts. His investigators dug up a copy of a Pratt & Whitney newsletter boasting of an employee who’d be serving as both a U.S. Marine Corps officer and a sales representative during a tour in U.S.-occupied Nicaragua (“We all hope he has a good trip and everyone here has put in an order for a bandit’s scalp,” the item concluded cheerily.) “I do not know anything about it,” Boeing said.
The next year, Congress passed a law barring airplane manufacturers from owning airlines and required a rebid of all existing contracts. Bill Boeing, at fifty-three, took early retirement and, in disgust, sold all of his shares in the newly separated companies. He spent his later years raising Hereford and Angus cattle on a five-hundred-acre farm, sailing on his yacht, Taconite, and smartly investing his tidy fortune as a silent partner in housing subdivisions around Seattle. (As was common at the time, his developments in such north-end neighborhoods as Blue Ridge and Richmond Beach attached racially restrictive covenants to the property deeds that barred nonwhite people from living there unless they were domestic servants.)
Now Boeing was former chief counsel William Allen’s company. The safe bet would have been to milk the military business. It had roared back to life during the war, when Boeing was making more than a dozen B-17 Flying Fortress bombers in a single day, and fears of a descending Iron Curtain promised continuing military expenditures.
A commercial aircraft presented vastly greater challenges, for reasons still true today. Most obviously, there’s no government contract putting a floor under revenue for passenger planes, promising a certain return if milestones are met. For a commercial plane, the capital to turn a blueprint into reality--the massive sums for machinery, tools, engineers, mechanics, pilots, flight testing, marketing, administration, regulatory affairs, customer service--all comes up front. After years of expense the manufacturer has a single product, with no guarantee of sales. A plane maker’s customers--commercial airlines--are often reluctant to commit until they see the finished item, so projects must be launched with a handful of buyers attached, in the hope that more join later. Diligent market research only goes so far. It takes intuition, judgment, and ultimately, an iron gut.
British plane maker De Havilland thought it had the right combination. The maker of a celebrated World War II propeller-driven bomber called the Mosquito, De Havilland was already building the world’s first commercial jetliner when Boeing was considering its own entry. Allen and his deputies took a close look at the British plane, called the Comet, during the 1950 Farnborough Air Show, just outside London. They concluded it wasn’t ambitious enough, carrying just thirty-six passengers. The design Boeing would be implementing called for one hundred seats, which would allow it to generate more revenue--though some at Boeing argued the public would never stomach so many fatalities at once in the event of an accident.
Boeing had an advantage that its British competitor from a fading empire didn’t: the financial support of the new colossus of the free world. Beyond commercial flight, the Boeing entry could be used by the U.S. Air Force as a jet-powered tanker. So in April 1952, Boeing’s board agreed to invest $15 million--an amount four times greater than its total profits over the previous seven years--in a dual-purpose prototype. The marketing department already had the Boeing 707 in mind as a name; it sounded lucky. For the time being the model was known by a comparatively unmemorable moniker, the 367-80, Dash 80 for short.
Ten days after the board’s approval, a Comet operated by the British flag carrier BOAC completed its first revenue flight from London to Johannesburg, with stops in Rome, Beirut, Khartoum, Entebbe, and Livingstone, in just under twenty-four hours--almost 50 percent faster than the typical forty-hour journey. This exciting new way of travel got a powerful endorsement from Britain’s Queen Mother and her glamorous daughter, Princess Margaret, who flew in a “Royal Comet” to Rhodesia the following year.
The dazzlement soon faded. One of the elegant-looking planes ran off a runway in Rome, and two others crashed soon after takeoff, killing fifty-four people. De Havilland had to redesign the leading edges of its wings (which hadn’t benefited from German expertise: the engines were still embedded in them). Then, in 1954, two Comets went down at sea within three months of each other, causing another fifty-six deaths. After pieces of the aircraft were recovered, investigators determined they had simply broken apart. The designers hadn’t accounted for the way metal expands and contracts with extreme temperature changes. Over repeated flights the skin had weakened, especially around the Comet’s square windows, and the result was an explosive decompression. De Havilland made improvements, but commercial prospects for the Comet were finished. Jet travel was so compelling--effectively shrinking the world in half--and so much more comfortable than what came before it that people were willing to stomach some risk. But not if flying in jets looked like a death warrant. The stakes for Boeing had risen.
With years of B-47 flights behind them, its engineers had already chosen round windows and a thicker skin for its first jet-powered commercial aircraft. They welded pieces of titanium known as “tear stoppers” into the fuselage to prevent any tiny cracks from spreading.
1. The Incredibles
13 One massive building: Colin Diltz, “Boeing Made an Entire Fake Neighborhood to Hide Its Bombers from Potential WWII Airstrikes,” Seattle Times, June 9, 2016.
13 Days after Germany’s: The description of how Boeing made use of Nazi aeronautical research comes from Robert J. Serling, Legend and Legacy: The Story of Boeing and Its People, 84, and Eugene Rodgers, Flying High: The Story of Boeing and the Rise of the Jetliner Industry, 99.
14 At $3 million apiece: Serling, 95.
14 He never traveled: Serling, 251.
14 “Be considerate of”: Rodgers, Flying High, 78.
15 The conditions inside: Joe Sutter, 747: Creating the World’s First Jumbo Jet and Other Adventures from a Life in Aviation, 26.
15 “There isn’t much”: Harold Mansfield, Vision: A Saga of the Sky, 10.
15 Flying it over Seattle: Mansfield, 13.
15 Boeing took it out himself: Walt Crowley, “Boeing-Built Airplane, the B&W, Makes Its Maiden Flight from Seattle’s Lake Union on June 15, 1916,” HistoryLink.org, November 23, 1998.
16 By 1928, almost one-third: Rodgers, Flying High, 43.
16 Boeing himself was grilled: The transcript of the hearing appears in Investigation of Air Mail and Ocean Mail Contracts, Hearings Before a Special Committee on Investigation, United States Senate, U.S. Government Printing Office, 1934.
17 As was common: The text of the racially restrictive covenants attached to property deeds in Boeing developments from 1935 to 1944 read, “No property in said addition shall at any time be sold, conveyed, rented, or leased in whole or in part to any person or persons not of the White or Caucasian race. No person other than one of the White or Caucasian race shall be permitted to occupy any property in said addition of portion thereof or building thereon except a domestic servant actually employed by a person of the White or Caucasian race where the latter is an occupant of such property.” Catherine Silva, The Seattle Civil Rights & Labor History Project, University of Washington, https://depts.washington.edu.
17 Allen and his deputies: Serling, Legend and Legacy, 123.
18 So in April 1952: Eugene E. Bauer, Boeing: The First Century, 138.
18 Ten days after the board’s: A. M. “Tex” Johnston, Tex Johnston: Jet-Age Test Pilot, 172.
18 This exciting new way: British Movietone, “Queen Mother and Princess Home from Rhodesia--1953,” https://www.youtube.com/watch?v=rWMql0FA4XY.
18 One of the elegant-looking: Robert G. Pushkar, “Comet’s Tale: A Half Century Ago, the First Jet Airliner Delighted Passengers with Swift, Smooth Flights Until a Fatal Structural Flaw Doomed Its Glory,” Smithsonian, June 2002.
18 Then, in 1954: Pushkar.
19 He got his nickname: Johnston, Tex Johnston, 1.
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- ASIN : B08P98854S
- Publisher : Anchor
- Accessibility : Learn more
- Publication date : November 30, 2021
- Language : English
- File size : 2.3 MB
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- Print length : 328 pages
- ISBN-13 : 978-0385546508
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- Best Sellers Rank: #365,227 in Kindle Store (See Top 100 in Kindle Store)
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A shocking tale of corporate greed.
Top reviews from the United States
- 5 out of 5 stars
A very well written, very well researched book, on a complex and disturbing series of events
Reviewed in the United States on December 19, 2021This is a very well written, very well researched book, on a complex and disturbing series of events.
Will Boeing change for the better as a result of the 737 MAX tragedy? Not unless Boeing can once again make excellent engineering be its top priority. And not unless Boeing can find a way to attract and to retain the best people, at all levels, and provide its people with the tools, the resources, and the work environment to consistently do a great job.
While this was a great and attention-grabbing book, well worth reading by anyone who works for Boeing, holds stock in the company, or is ever a passenger on a commercial airplane, it would have made the book even better if the author would have found a way to describe a few days in the life of (anonymous) Boeing employees.
If I were the author, I would have addressed the crowded, noisy, distracting work environment, where engineers and software developers struggle to concentrate on the myriad details while working in a real-life Dilbert cartoon in densely packed cubicle farms.
I would have also addressed some of the "Lazy B" culture, in which some deadbeat employees leave work at 10:45 AM every day, and their utter lack of any commitment to the job goes undetected by managers for a year.
These two examples are based upon my years of personal observations at Boeing, and it would have been interesting to read about them in this well-researched book to confirm or deny that what I saw were not isolated cases.
I would also have liked to see some discussion of whether the aerodynamic properties of the 737 MAX remain the same, because of the location of the engines, far forward on the wing. If these aerodynamic properties still prevail, then won't the plane still have a tendency to pitch upwards to a degree such that there is a risk of a stall? And how is that going to be dealt with?
As I am writing this, it was just reported in the Seattle newspapers that Boeing has sold its extensive Boeing Commercial Airplane division headquarters buildings located at the former site of the Longacres racetrack. The author mentioned in the book that such a sale was likely to take place, and now it has.
I hope that, as a result of the 737 MAX experience, Boeing can change for the better, and this book should be required reading by those in upper management or on the board of directors. Boeing had a lot going for it, and it can turn things around, but will it?
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CancelReport - 4 out of 5 stars
Perfect Tone - A Lot of Bad Data
Reviewed in the United States on February 18, 2022I am a retired Boeing Technical Fellow. The problem that anyone, including a former Boeing employee, faces when trying to write a book like this, is that as a defense contractor, Boeing is really good at keeping secrets, even from itself. So the surprising thing about this book is probably how much the author got right. Certainly, the tone is spot on. But many of the facts just aren't so.
Let me cite two examples that will give a reader a feel for the issues. First, there were three 737 crashes caused by the MCAS design problems, not two. The first was Turkish Ari 1951 which went down in The Netherlands, killing seven - it was mainly a cargo flight. And while the issue was nominally too few interfaces to data sources (i.e, the angle of attack sensors), really, the more basic problem was the underlying design concept, and not its inadequate execution. The concept had two fundamental problems. One is that at a conceptual level, it worked more like a simulator than a tool. It allowed a number of conditions to develop in which the presentation to the flight deck was a completely a creature of the software. The flight crew could be given an illusion of being more in control than they were. Or put another way, at a conceptual level, there the design was all about what the software was doing, and not about being a tool to extend control being managed by humans. I actually think that qualifies as a a mental disorder on the part of the engineers, and meets the requirements for listing in the DSM. I call it Excessive Software Dependency Spectrum Disorder (ESDSD - essdee-essedee). If a behavior can cause either self harm or harm to others, and can be consistently diagnosed and described, it checks all of the boxes required for inclusion in the DSM.
Another example of how hard it is to get a story like this straight is found in the history of the 787 program, which is referenced a number of times in the book, because failure to execute on the 787 was one of the several factors that led to the rush job of a 737 update called the MAX. There never was such a thing as a Sonic Cruiser program, except as a dog and pony show to hide what was really going on. The real program was a whole new family of planes that were to be built, and was called the 20xx program. What became the 787 was just airplane #1 in the 20xx program. The Yellowstone configuration proposal for that airplane, which was used as the poster child for the dog and pony show, was just one of several configuration proposals for airplane #1. Another one, for example, was called the Glacier plane (again, named after a national park). But of course, neither of those were chosen in the down select process, and instead we went with the baseline configuration.
The reason that the Sonic Cruiser quite elaborate dog and pony show was created to add cover to the 20xx program is that there was a leak. Aviation Week ran a story that had some hints about it after a briefing was made to a customer CEO and he went and blabbed to a reporter. But the thing is, that even most Boeing people, including executives with VP titles in other parts of the company, had no clue as to what was really going on. So it should be no surprise at all that someone on the outside doing an investigative report like this would get a bunch of stuff wrong. That said, would still recommend the book. As I said, the tone is right even if a lot of the facts are either misleading or simply wrong.
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CancelReport - 5 out of 5 stars
Shocking. Tragic. Very Human.
Reviewed in the United States on February 11, 2022Stunning. Peter Robison is a tremendous investigator and a great writer. His depth of reporting and ability to weave a coherent narrative and make something so complex understandable to a layperson remind me a bit of Michael Lewis' writings.
The first 75% or so of the book is fascinating in and of itself, but it's in the last quarter or so that the reality of the human tragedy really sets in. Robison uses the latter portion of Flying Blind to delve into the aftermath of the crashes, and he focuses on the story of one family in particular who lost their daughter in the November 2019 Ethiopian Air Flight 302 crash. He very adeptly brings a very personal story into the larger narrative.
This is in-depth investigative reporting at its best: taking all these disparate pieces and piecing them together into a well-crafted narrative that tells an incredibly important story. I can't recommend this book highly enough. It's a hell of a read.
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CancelReport - 5 out of 5 stars
A cautionary tale
Reviewed in the United States on August 28, 2023I read this book from our local library when it first was available then ordered a copy because I knew I would want to reread it, probably several times. I agree with views who objected to the way the author let his political leanings color this story but in spite of that I think it truly deserves five stars. The reason for my rating is that this is a great chronicle of how a company that had been focused to providing the very best products to its customers and had a history of innovation can be demolished by a management group that is totally focused on share price and short-term profits. It is also a story of how outsourcing, while having some cost savings in the short term, can often lead to production problems and cost growth in the longer term. I know these things are true because I watched them happen during my 30+ years at Boeing. This book and the older "Bill and Ted, How Hewlett and Packard Built the World's Greatest Company" should be required reading in management and ethics courses. At some time in the future when historians are trying to figure out how the United States lost its position as a world leader in technology and innovation, they would do well to read this book. One of the truly unfortunate aspects of this is that the people responsible--the Condits, the Stoneciphers, the Mullenburgs, and their like--are not punished for their actions but are allowed to walk away with more money than most of their employees will make in a lifetime.
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CancelReport - 4 out of 5 stars
Interesting and informative read
Reviewed in the United States on January 28, 2022The focus of the book was interesting, covering the early days of commercial aviation and the development and success of Boeing's iconic aircraft before moving on to the catastrophic change in corporate culture that ensued when the company merged with McDonnell-Douglas.
The idea that companies should be run by CEOs who have little love or knowledge of the company's products has become widespread, and that the focus should be on being "investor friendly" in the short term instead of visionary or sustainable in the long term is widespread, of course, and is behind the erosion of worker's rights and customer service across most industries (and may well be both a result and facilitator of many of society's current ills). The approach is particularly problematic when a company makes aircraft, however, and more and more of the budget goes into buying back stocks to raise their value, rather than research and development, recruiting and retaining the best possible workforce (and listening to the concerns of engineering staff and pilots, quality control, and customer service.
The connection between this emerging corporate culture and the two deadly crashes of 737-Max 8 aircraft was delineated very clearly in the narrative. Also explored were changes in the FAA following the so-called Reagan Revolution to reduce the scope of government agencies.
Overall, the writing was much better than in many works of non fiction. There was a reasonable balance between personal stories of the people involved in Boeing and the historical context and technical information. The narrative did get a little "flowery" at times when describing some of the characters involved, but that was only mildly distracting most of the times.
The book ended rather more abruptly than I expected, but that's better than feeling that it dragged on for too long. I'd say it's an educational, interesting read and appears to be well researched.
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CancelReport - 5 out of 5 stars
An informative read
Reviewed in the United States on April 12, 2025Great book with an in-depth description of how Boeing went from the dominant company in aviation to be the source of ever-more-present worrying newsheaders. It gives a great description of the transition from the engineering company to the financial hedge fund, and how a series of issues, well-intended mistakes, infighting, preconceptions, and conflicting views and priorities made the company a shadow of its former self. It won't give you information on what's going on today, but without it you can't understand what's beneath the surface.
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CancelReport - 3 out of 5 stars
Decent breakdown, but major issues
Reviewed in the United States on July 19, 2024The author of this book writes a decent timeline of the development of Boeing. However, he seems to go out of his way to make a few points that are not totally relevant to the story, and seems to not have a good grasp on the process of airplane design.
The author spends a significant amount a political connection with Trump that really isn’t there, and goes on tangents that are not relevant to the story. As someone who is rather apolitical, I felt that it took me out of the story of Boeing.
Overall, the book serves as a good, and critical, history of Boeing. In my opinion, the author takes more time talking politics than airplane design, and that gets me out of the story of the 737 MAX and the lives it affected.
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CancelReport - 5 out of 5 stars
This book is a must read!
Reviewed in the United States on September 19, 2024Not to sound like a cliche but I was unable to put this book down from the moment I started reading. I consider myself somewhat of an armchair expert on the aviation industries' history and I cannot think of a single other book on the subject I enjoyed more than this one. I found that the discoveries the author brought to light regarding the decision making within the corporation could be applied to why large businesses as a whole are sometimes driven to accept decisions that are for the financial greater good of the organization instead of with regards to overall repercussions to mankind. The only criticism I could possibly come up with regarding this work would be that it would have been interesting and helpful to get more of an insight into the authors’ personal backstory. How did he find his love for writing? Did he ever write as part of a small collaborative group– maybe with two other people – and if so perhaps one of them inspired the author to continue and refine his craft beyond the obvious gift he already had for journalism. With what is currently going on with Boeing it would be a good time for the author to offer a second book on the subject.
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Top reviews from other countries
Jacquesvins5 out of 5 starsScary stuff... You could not make this up....
Reviewed in the United Kingdom on May 29, 2025A great, really well written report on Boeing demise... Really scarry that this could have happened in our time, and all because of greed by a very few.... Lot's of lessons here... Let's take them....
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J Smit5 out of 5 starsCorporate greed at its worst
Reviewed in Spain on December 5, 2024Very clear and thorough explanation of how Boeing has been fully corrupted
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Le Lecteur Auto5 out of 5 starsTrès intéressant
Reviewed in France on December 31, 2025A lire pour comprendre comment Boeing en est arrivé à ce point.
Très instructif.
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Michael5 out of 5 starsA well-written and revealing book without technical jargon
Reviewed in Canada on June 17, 2025This is a well-written historical book about Boeing's difficult times creating and building the 737 Max plane. The author presents material in a manner that is both believable and easy to fathom, without technical jargon. Some of the revelations make for enjoyable reading.
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Lars815 out of 5 stars🎁 Geschenk
Reviewed in Germany on May 1, 2025War ein sehr schönes Geschenk
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